The Opportunity

We are hiring a Total Quality Lead to own and continuously evolve DeVry's company-wide Total Quality Management (TQM) system, with a primary focus on plant quality from propagation through in-store performance.

This role ensures quality is defined early, risks are identified and learning from store performance continuously improve how we grow, handle, and ship plants. Working closely with cross-functional teams, the Total Quality Lead helps embed consistent quality standards and drive ongoing improvement across the business.

Responsibilities

• Own DeVry's Total Quality Management system, including standards, checkpoints, decision rules, and learning loops

• With supporting teams, define what "great" plant quality looks like at every stage from propagation to store performance

• Chair the Total Quality Council and guide cross-functional quality priorities and trade-offs

• Build and maintain a closed-loop feedback system from store performance back to growing and planning

• Design and govern targeted quality A/B tests (e.g. growing practices, handling, or shipping parameters) to validate improvements before standardizing

• Govern ship / no-ship decision rules and escalation paths so decisions are fact-based, not pressure-driven

• Design critical quality checkpoints that surface risk early (teams execute checks)

• Own quality KPI definitions and signal integrity (shrink, readiness, credits, rework)

• Lead root-cause analysis and CAPA for systemic quality issues

• Translate learning into updated standards and standard work so issues do not repeat

Qualifications

• Growing and operational credibility; engages Growing Operations, Sales, and Planning as a peer

• Proven cross-functional influencer without formal authority

• Hands-on experience with continuous improvement, quality, or operational excellence

• Root-cause driven with strong judgement and intellectual rigor

• Willing to say no, pause shipment, or escalate when standards are missed and explain trade-offs clearly

• Influential communicator with a bias for clear standards, decisions and learning

• Committed to ongoing mastery of Total Quality Management (TQM)

Competencies

• Growth mindset with adaptability and openness to innovation

• Skilled at balancing quality, readiness, customer expectations, and commercial realities

• Strategic, systems-oriented thinker with a data-driven approach

• Strong organizational and relationship-building skills across functions

• Collaborative team player who embraces feedback, drives clarity, and deliver results, and keeps decisions grounded in commercial reality

Why Apply

Play a strategic role in shaping how quality scales across DeVry, working cross-functional with leaders to define how great quality is built not inspected while growing the scope and influence of this role as the business expands.

If you are motivated by building systems that make quality predictable and seeing those systems work in the real world then this role offers rare scope and impact.

This role reports to BC Growing Director + Guidance of Total Quality Council

Total Rewards

• We offer a competitive total rewards compensation package based on education, experience and demonstrated performance

• Annual compensation range: $60,000-$70,000+ paid hourly, based on experience and expertise

• Includes RRSP matching and extended health & dental benefits